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Author Topic : Upgrade Problem 
Crymson_Love

Thread Starter / Model
City: Glastonbury
Country: United Kingdom
Member Since: Sep 30, 2004
Posts: 295
Views : 2261  Aug 7, 2011 3:31am

I was thinking about upgrading to Gold but when I tried a message came up and said.... 'Upgrade your account by going to Edit in Payment Manager'. I tried that but it only edits your credit card details and not your account level. Any other ideas???

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ianrobertm

Photographer
City: Rugby
Country: United Kingdom
Member Since: Jan 29, 2011
Posts: 563
RE: Upgrade Problem Aug 7, 2011 3:45am

You are correct..! I can't find it either....
Suggest you contact Escape for further guidance..

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HenryWills

Photographer
City: Swindon
Country: United Kingdom
Member Since: Oct 19, 2007
Posts: 1134
RE: Upgrade Problem Aug 7, 2011 6:28am

They have some strange system where you have to cancel your existing subscription, then you can go and upgrade to Gold. I was unsure when I upgraded, but that's what I had to do.

So long as you don't touch your images while you're doing that, you won't have any 'limits' issues I think.

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Crymson_Love

Thread Starter / Model
City: Glastonbury
Country: United Kingdom
Member Since: Sep 30, 2004
Posts: 295
RE: Upgrade Problem Aug 8, 2011 8:19am

Thanks Henry,

Looking in Payments manager I can see what you mean.
Much Thanks!
xXx

Crymson

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Karada_uk

Photographer
City: Frimley Green, Camberley
Country: United Kingdom
Member Since: Mar 1, 2011
Posts: 215
RE: Upgrade Problem Aug 8, 2011 11:01am

I found the same problems. I was thinking of upgrading to Platinum but there appears to be no way of doing it and no information on the cost either.

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ianrobertm

Photographer
City: Rugby
Country: United Kingdom
Member Since: Jan 29, 2011
Posts: 563
RE: Upgrade Problem Aug 8, 2011 1:01pm

Am sure it was fine - working & showed all the options - when I went to Silver.

Another not-quite-working NM feature.....

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Kev_Mason

Photographer
City: Chippenham
Country: United Kingdom
Member Since: Aug 1, 2006
Posts: 1269
RE: Upgrade Problem Aug 8, 2011 1:08pm

If you mail Escape he can sort it out. He did for me a couple of years back.

Kev

Working to get better.


You don't have to be mad to post here. But it helps

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Crymson_Love

Thread Starter / Model
City: Glastonbury
Country: United Kingdom
Member Since: Sep 30, 2004
Posts: 295
RE: Upgrade Problem Aug 8, 2011 6:13pm

I emailed him yesterday but haven't heard a thing. Now that I've waited four days and can upload my images I'm less frustrated with Silver.... well for another 4 days at least!

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PHOTOJOE99

Photographer
City, St: Hemlock, MI
Country: United States
Member Since: Dec 19, 2003
Posts: 1943
RE: Upgrade Problem Aug 8, 2011 6:47pm

Seams like upgrading should be the easiest thing to do????

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Thunder_uk

Photographer
City: Loughton
Country: United Kingdom
Member Since: Jun 10, 2010
Posts: 17
RE: Upgrade Problem Jan 14, 2017 10:35pm

Whenever I want to upgrade (My previous upgrade lapsed) I'm told that upgrades are down for maintenance. This has now been the situation for months. When will it be possible to upgrade?

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