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Author Topic : Not getting email notifications 
Morgana

Thread Starter / Model
City: Ipswich
Country: United Kingdom
Member Since: Apr 20, 2003
Posts: 365
Views : 885  Oct 17, 2011 2:24pm

I hadn't logged into net-model for a while to find I had unread emails, even today and yet not a single notification on my email like it used to be, I would appreciate getting these as I missed on a few emails.

all the best

Morgana

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 doctorontop



Photographer
City: La Condamine
Country: Morroco
Member Since: Jun 25, 2007
Posts: 2581

quoting post from Morgana:

I hadn't logged into net-model for a while to find I had unread emails, even today and yet not a single notification on my email like it used to be, I would appreciate getting these as I missed on a few emails.

all the best

Morgana


Have you checked in Mail Manager to see if E-mail notification is switched on ?

To do this:

1) On the top menu choose the "Mailbox" drop down menu.
2) Click on "Mail Manager" which is the second option on the list.
3) This will open a new window. Click on "Mail Preferences" another window will open.
4) At the bottom of this window under the heading "Email Notification"
5) To receive mails make sure the first box is ticked.
6) To also receive a copy of the NM mail text included in the mail sent to your off site E-Mail address you can tick that box as well.
7) Then click the button "Save Email Preferences"

If you find the E-mail Notification Box already Checked then make sure your External Mail address is registered with NM.

To do this:

1) On the top menu click on the "Account" drop down menu.
2) Choose "Edit Details" this will bring up a new window.
3) Check that the "Email Address" text box has your correct E-mail Address.
4) If you need to add a E-mail Address make sure after you have done so that you scroll to the bottom of the page and click on the "Update" button.

If after you have made the checks listed above and you still have a problem then update this thread. I hope this helps

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Morgana

Thread Starter / Model
City: Ipswich
Country: United Kingdom
Member Since: Apr 20, 2003
Posts: 365

hi! sorry I obviously didn't get a notification lol

I checked both things and they were both set correctly, so I don't know what's going on it's not on my spam either...

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AndyM

Photographer
City: Bristol
Country: United Kingdom
Member Since: Jun 18, 2007
Posts: 1981

Free members don't get notifications - at least from forum posts, etc.

Think you should still get them from private messages.

Some mail services such as Yahoo's and Hotmail will drop some mail without even marking it as spam and delivering it.

I would check to see if the mail service you use has a "whitelist" feature and add "*@net-model.com" to it, and if that is no good, get in contact with James (escape) so he can check and see if there's something wrong.

--
Growing old is mandatory; growing up is optional.

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Morgana

Thread Starter / Model
City: Ipswich
Country: United Kingdom
Member Since: Apr 20, 2003
Posts: 365

oh ok, I used to get the notifications up till about a year ago, so I don't know what's up, my email is the same etc. I will try looking for the whitelist and see...

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AndyM

Photographer
City: Bristol
Country: United Kingdom
Member Since: Jun 18, 2007
Posts: 1981

Perhaps someone in the know can confirm or deny it, but I seem to remember once getting notifications on a free account. But I think it was changed a while ago.

--
Growing old is mandatory; growing up is optional.

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H_A1CC

Photographer
City: Weston-super-Mare
Country: United Kingdom
Member Since: Nov 24, 2010
Posts: 230

Hi,
I've checked all the boxes regarding receiving emails in the preferences.

I get notified if references and comments are left on my portfolio and if I have private mail, all sent to the email I have in my account details.

I'm assuming it's should be the same for models.

Morgana,
Wish I lived closer to Colchester :-)

H

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